APCO Project RETAINS - Staffing

- Determine Net Available Work Hours (NAWH)

Directions: These tables summarize employee availability to handle call taking and dispatch functions in the center. This is similar to a shift relief factor but it is based on hours. This adjustment is appropriate for coverage and volume-influenced positions only. Calculate Net Available Work Hours (NAWH) using average allocated time or average actual time for each category. Use the "Other" column to adjust for time off that may be unique to your center, Round all calculations to the nearest whole number. The result is the average availability for each person in that position.

Note: The numbers you enter should be the average per person for each position.

NOTE: Total Contract Hours is the total annual hours an employee is scheduled to work. For example, if employees work 40 hours per week, the total contract hours is 2080.

Coverage Positions

Position	Total Contract Hours	Holiday/Vacation Leave Hours	Sick Leave Hours	Personal Leave Hours	Training Leave Hours	Military/FMLA/etc. Hours	Total Meal/Break Hours	Total Other Hours	Total Hours Unavailable	NAWH Per Person

Volume-Influenced Positions

Volume-Influenced Positions are staffed based on the number of calls/call processing activity.

The contracted annual work hours for full time employees is preset at 2080 work hours per year (52 weeks at 40 hours per week). If your ECC has a different schedule and/or different shift hours, you may need to adjust this number to meet the specific annual work hours for your employees. As an example, an ECC working 12 hour shifts, and seven shifts every two weeks would total 2184 contracted annual work hours.

Position	Total Contract Hours	Holiday/Vacation Leave Hours	Sick Leave Hours	Personal Leave Hours	Training Leave Hours	Military/FMLA/etc. Hours	Total Meal/Break Hours	Total Other Hours	Total Hours Unavailable	NAWH Per Person