- Estimate Staffing For Coverage Positions
Directions: Staffing for coverage positions is based on the number of tasks or work stations that must be covered and the number of hours each position must be covered. Below, "Positions" is the number of seats where this organizational job task is done.
Estimate Staffing Needed for Coverage Positions
Note: Coverage positions must be covered regardless of call volume or level of activity.
Position:
Hours needing coverage:
A. ______ Total number of consoles that need to be covered for this position
B. ______ Number of hours per day that need to be covered
C. ______ Number of days per week that need to be covered
D. ______ Number of weeks per year that need to be covered
E. ______ Total Hours needing coverage = A x B x C x D
Employee Availability:
F. ______ Net Available Work Hours - enter average NAWH from worksheet
Staff Needed:
G. ______ Full Time Equivalent base estimate (FTE) = E ÷ F
H. ______ Turnover Rate - from retention worksheet, convert to decimal
I. ______ Full Time Equivalent required to accommodate turnover, prior to any adjustments based on quality indicators: FTE = G x (1+ H)
_________ = Estimated Staffing Need (in FTEs from Step I above)
FTE = Hours needing coverage ÷ Employee Availability x Turnover Adjustment
Note: Coverage positions must be covered regardless of call volume or level of activity.
Position:
Hours needing coverage:
A. ______ Total number of consoles that need to be covered for this position
B. ______ Number of hours per day that need to be covered
C. ______ Number of days per week that need to be covered
D. ______ Number of weeks per year that need to be covered
E. ______ Total Hours needing coverage = A x B x C x D
Employee Availability:
F. ______ Net Available Work Hours - enter average NAWH from worksheet
Staff Needed:
G. ______ Full Time Equivalent base estimate (FTE) = E ÷ F
H. ______ Turnover Rate - from retention worksheet, convert to decimal
I. ______ Full Time Equivalent required to accommodate turnover, prior to any adjustments based on quality indicators: FTE = G x (1+ H)
_________ = Estimated Staffing Need (in FTEs from Step I above)
FTE = Hours needing coverage ÷ Employee Availability x Turnover Adjustment
Click on Position for Analysis
| Position | Total Coverage Hours | Staff Needed | Turnover Rate | Full-Time Equivalent |
|---|