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Keith Hall
Wave Motion Digital
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Staffing - Positions

- Staffing Positions

Set up and customize the tool to your center.

Directions: Customize the analysis by entering the positions used in your center. The category you select determines the calculation to be used. Refer to the Glossary, Resources tab or your copy of the Effectives Practices Guide if you are unsure how to categorize a position. Positions that do not have a number in Current Authorized will not be carried forward. [Function positions are included in the summary report.] Position titles are provided as a default [e.g. dispatcher]. However, if your agency uses different terminology, please populate the "Other" box with the title/terminology used in your center.

Small centers tend to function with just coverage positions. Medium and large centers have a mix of coverage and volume-influenced positions.

As a reminder, please keep the following information in mind as you complete this page:

  • FTE (Full Time Employee/Equivalent) = a person
  • Console = real estate (where the person sits)
  • Position = the organizational job task

Coverage Positions

Positions that handle a particular task. Examples of coverage positions could include telecommunicator, dispatcher, call-taker, etc.
There are no coverage positions defined.

Volume-Influenced Positions

Positions where the number of staff is determined by the number of calls (volume) or call processing activity. These positions are generally staffed to handle peak call volume times and are in addition to the minimum staffing.
There are no volume-influenced positions defined.

Function Positions

Positions independent of coverage or call volume. Persons filling a function position do not sit at a console unless there is a major emergency. Examples of these positions include: Manager / Director, Quality Assurance, CAD Administrator, etc.
There are no function positions defined.