APCO Project RETAINS : Employee Survey

Employee Survey

Please check ALL tasks that are a regular part of your job (even though you may rotate specific assignments from one shift to another). Check N/A (not applicable) for tasks that do not apply to your job on any regular basis.

	Yes	N/A
Call Taking (9-1-1)
Call Taking (Administrative)
Dispatch Law Enforcement
Dispatch Fire
Dispatch Emergency Medical Services
NCIC and/or state CIC checks
City/County Services or Public Works
Animal Control
Train/Mentor New Employees
Shift Supervision

How many hours of overtime do you work in a typical month?
Which of the following best describes the current staffing situation in your center?

The center is fully staffed at this time (all authorized positions are filled).

The current staffing allows the center to comfortably handle the workload.

The center is chronically (almost always) understaffed.

Lack of adequate staff at this center is a serious problem.

Do you think your work is appreciated by:

	Almost never	Sometimes	Most of the time	Almost always	Not sure
Immediate Supervisor
Management
The people you dispatch
The media

The application process was thorough and extensive.

Strongly Disagree

Disagree

Agree

Strongly Agree

Not Sure
Rate the effectiveness of the process for mentoring new trainees in your communication center.

Not at all effective

Somewhat effective

Mostly effective

Very effective

Not applicable

Please indicate the extent to which you are satisfied with each of the following aspects of your job.

	Not satisfied	Somewhat satisfied	Satisfied	Very Satisfied	Extremely Satisfied	Not Applicable
a. Regular recognition of staff for high quality work.
b. The quality of interactions with management.
c. The way management responds to errors in a constructive way.
d. The interest management shows in creating good working conditions.
e. The opportunities to participate in decisions that affect me.
f. The quality of interactions with co-workers (both social and work related).
g. Comfortable working conditions (e.g., lighting, temperature).
h. The degree to which technology supports high productivity.
i. The noise level (does not distract me from my work).
j. The shift schedule used by this center.
k. The shift selection process used by this center.
l. Participation in scheduling decisions.
m. Scheduled break time away from the console.
n. The length of time from hiring to working independently.
o. How well the training process prepared me to be effective in the job.
p. Appropriateness of the ongoing training that is provided.
q. Days off.
r. Retirement benefits.
s. Health care benefits.
t. Salary/earnings (base pay).

Do you plan to spend the rest of your career with this organization?

Definitely not

Probably not

Probably

Definitely

Not sure
How long do you plan to continue working for this communications center?

less than a year

1-3 years

3-5 years

6-10 years

More than 10 years

Don't know

Please rate the overall performance of the communications center on each of the following criteria.

	Poor	Below Average	Average	Above Average	Excellent	Don't Know
a. Ability to consistently staff necessary positions
b. Employee retention
c. Use of overtime
d. Call answering times
e. Customer satisfaction
f. Efficient call management
g. Ability to train
h. Shift management
i. Employee satisfaction

What do you think really needs attention in this center? What aspect of the way things are done around here does not work well? Where are the opportunities for improvement?
Opportunities for improvement .... continued.
Opportunities for improvement .... continued.
What do you really appreciate about the way things are done in this center? What does work well
Working well ..... continued
Working well ..... continued